FAQ

What is InterGallery

InterGallery is a flourishing London based online gallery selling original affordable art from up and coming as well as established British artists, to art lovers across the UK. InterGallery enables art enthusiasts to find the art they love easily and have it delivered to their doorstep.

Sign up to our e-newsletter or like us on Facebook and follow us on Twitter and Pinterest to be the first to learn about new artists and Artworks on InterGallery.

How to create an account

It couldn’t be easier to create your free account at InterGallery. Just click *Create Account* on the top right corner of each page. Fill in the following details: your name, email address and password then click on *Register*. That’s all there is to it.

Don’t forget, you can also connect through your Facebook, Twitter, Google+ or Instagram account.

Create your InterGallery account now and start discovering art you’ll love!

I haven’t received an email after creating my account

The email might have been delivered to your Spam folder, so make sure you check there.

If the email fails to arrive email us at info@intergallery.com please use the subject: VERIFICATION EMAIL

How to search

How to shop

You have found the art you love? Click *Buy* next to the image to add it to your cart. Once you are ready to complete your order click *Proceed to Checkout* and follow the checkout steps.

Do I have to create an account to shop?

Yes, you will need to create an account at www.intergallery.com then click on *Login/Create Account* or connect with Facebook, Twitter, Google+ or Instagram to purchase your chosen Artworks.

What payment methods are accepted?

We accept all major credit cards including Visa/Visa Electron and MasterCard. You will be charged when you checkout. If you chose to pay by credit card, your final cost includes the Artwork and shipping if applicable.

What is a Security Code/CVV code?

The security code or CVV code is the three-digit number in the signature space on the back of most credit cards. On American Express cards it is the four-digit code found on the front of the card.

Why is my credit card being declined?

If your credit card is being declined, please check the following:

 

That you are entering the correct Security/CVV Code. This is the three-digit number in the signature space on the back of most credit cards. On American Express cards it is the four-digit code found on the front of the card.

That you are not using any special characters in your credit card information, this includes accent marks or non-English letters.

Please note that due to the value of the Artwork we only deliver Artwork to the billing address of the card used for purchase. Therefore, check whether the shipping address you entered is the billing address that matches the card you used for the purchase.

 

If your card still doesn’t work, please contact your card provider.

How do I know my personal information is safe?

InterGallery takes your privacy very seriously and we will never provide your personal data to any third parties for marketing purposes. The information you provide InterGallery with will only be used by parties that are involved in the fulfilment of your order.  You can read our full privacy policy here.

How do you protect my credit card information?

Payment details including credit card numbers are supplied direct to our payment partner, we do not receive this information.  They are fully PCI DSS level 1 compliant, which is the highest level of security as laid out in the Payment Card Industry Data Security Standards, and your credit card information is collected and kept securely by them.

Do you ship worldwide?

InterGallery currently only ships Artworks within the UK. We are working on expanding this; sign up for our e-newsletter for any updates on extending our services.

Can I cancel my order?

Yes, you can cancel your order within 14 days by emailing us at info@intergallery.com. Please be sure to include your order number in the email.

Our full cancellation and refund policy can be read here.

How much does shipping cost?

InterGallery offers standard fully insured delivery completely free! Standard delivery times are Monday to Friday 8am to 6pm. We work with professional courier companies to provide you a totally professional service. All shipments are fully insured.

What is the maximum size of Artwork you ship?

It is possible to send individual pieces of Artwork in a shipment up to 300 x 120 x 160cm.

Is the delivery insured?

Yes, all shipments are insured against damage and loss while in transit. In the unlikely event that your Artwork is lost or arrives damaged please inform us of the loss or take pictures of the damage and all packaging and contact us immediately by emailing us at info@intergallery.com

  1. with your information,
  2. order number and
  3. images of the damaged Artwork and packaging.

You must also retain the damaged Artwork and the original shipping/packaging materials until the claim has been resolved. We must have these items in order to process the claim. You will be offered a full refund including delivery costs, if applicable.

How can I check my order status?

It is very easy to check your order status. Simply log in to your InterGallery account and go to *Track My Order* to search for a particular order using your order number. Alternatively you can go to the *My Orders* section within your account, every item you have ever ordered is listed there with its delivery status. Please note, you will also receive a series of emails and text updates about the status of your delivery.

When will I receive my order?

All Artworks are normally shipped between 3-7 business days of your order being placed. When your work has shipped, you will receive an e-mail confirmation with an estimated delivery date. You will also receive a series of email and text updates about the status of your delivery.

All orders are subject to availability. If any goods are unavailable, we will notify you as soon as possible and will arrange for a full refund if you have been charged.

Do I need to be at home when the Artwork is delivered?

Yes, someone does need to be at your place of residence to accept and sign for your Artwork. We do require a signature on our packages due to the valuable nature of the art we are shipping.

Can I choose when my art will be delivered?

We currently only offer Free Insured Standard Delivery. Standard delivery times are Monday to Friday between 8am and 6pm. All Artworks are normally shipped between 3-7 business days.

How do you ship Artwork?

Each Artwork is carefully packaged according to the highest delivery standards to ensure safe delivery. Artworks are fully insured against damage and loss while in transit. We work with professional courier companies to provide a totally professional service. Please note, a signature is required on delivery of the Artwork.

Can I return an Artwork?

We want your new Artwork to be perfect in your home. Sadly, sometimes a piece doesn’t quite work once it’s in in your space. Should this happen we offer a 14 day money back guarantee on all of our Artwork. Should you wish to return your purchased Artwork to InterGallery please:

      1. Notify us immediately that you wish to return the Artwork by emailing us at info@intergallery.com
      2. Return the Artwork either in its original packaging or similar packaging to the address shown on your invoice
      3. Insure the Artwork for its full value against damage and loss during transit

 

InterGallery will refund the full amount paid for the Artwork within 14 days of it being returned to the return address in its original condition. The refund will be paid to you via the same method you used to pay for it.  Please do remember that it is your responsibility to return the Artwork to the return address and you do have to bear the direct cost of returning the Artwork.

Artworks, by their very nature, cannot be returned by post due to the risk of damage or loss in transit, so do please use a professional courier company. We have a number of courier companies that we use, so if you would like a list of recommendations, do please email us at info@intergallery.com.

We recommend that any Artwork being returned is fully insured as they are valuable items. Please note that you are responsible for the Artwork until it reaches us. Should the Artwork be damaged during transit back to the return address, it is your responsibility to claim against the courier company for damages as we cannot refund any Artworks damaged in transit back to us. However, we will help in any way we can by providing photos of the damage to the Artwork for you to use in your claim.  Please read our Cancellation and Refund policy here.

My order arrived damaged. What shall I do?

In the unlikely event that your Artwork arrives damaged, you must state that the item is damaged at the point of signing for the delivery with the courier.

Before signing for your piece of art, please do check all external packaging for any signs of damage. If there is obvious visible damage or you suspect the item may be damaged then do accept the delivery but make sure you clearly sign the paperwork as ‘damaged goods’.

Please let InterGallery know immediately of any damage to the Artwork by emailing us at info@intergallery.com. Please provide us with:

      1. your information,
      2. your order number and
      3. images of the damaged Artwork and packaging.

 

Please retain the damaged Artwork and all of the original shipping/packaging materials until the claim has been resolved. We must have these items in order to process the claim. You will be offered a full refund including delivery costs, if applicable.

My order didn’t arrive

While the Artwork is in transit you will receive a series of email and text updates about the status of the delivery.

Occasionally the courier may be late. If this is indeed the case, the Artwork should arrive the following day.

If you are concerned, please:

      1. Check the delivery status by logging in to your InterGallery account, and click on *Track My Orders* on the left hand side menu. The tracking details may say ‘Delivered’ once it arrives at the courier’s depot, however, it may take a couple of days to arrive with you from this point.
      2. Check to see if someone else (household members, neighbours, etc.) accepted the delivery on your behalf.
      3. Do check around the delivery location. The courier may have left the package in a safe place close to your front door.
      4. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.

 

If you have explored all the options listed above and your Artwork is still not with you, please feel free to contact us by emailing us at info@intergallery.com with your details and order number.

Can I ship to a P.O. Box?

Unfortunately we cannot ship to PO Boxes due to size restrictions on the items being transported.

I am buying the Artwork as a gift – can you gift wrap it?

Sadly, due to the size of many of the Artworks, we are unable to offer a gift-wrapping service. However, we do offer gift vouchers which can be purchased on the intergallery.com website.

Are all the pieces you sell original art?

InterGallery only sells original Artworks created by emerging and established UK artists. At InterGallery we personally select every single Artwork exhibited on the website to ensure the highest quality. To guarantee the authenticity of our art, each Artwork is accompanied with a Certificate of Authenticity signed by the artist.

What is original art?

Original art is a one-off, hand-created piece of art. InterGallery only sells original Artworks created by emerging and established UK artists. To guarantee the authenticity of our art, in most cases the Artwork is signed by the artist and each Artwork is accompanied by a Certificate of Authenticity signed by the artist.

How will I know that the Artwork is authentic?

At InterGallery we work directly with artists and cultural organisations, many of whom we know personally. To guarantee the authenticity of all our art, each Artwork is accompanied by a Certificate of Authenticity signed by the artist.

Do you frame Artwork?

In some cases Artworks are sold already framed and this will be clearly marked on the website alongside the Artwork in question. In most cases, however, Artworks are sold unframed. We currently don’t offer framing services as we feel that framing is a very personal choice.

Does InterGallery have a physical gallery?

What is Wishlists?

Wishlists is a tool that helps you to organise the Artworks you love. You can create multiple lists and save your favourite Artworks within each by clicking on the *Add to Wishlist* icon on the Artwork pages. You can then either add the work to an existing list or create and add to a new list. It couldn’t be easier to share your lists with friends or come back to view them at your leisure. Just change the settings to *Shared* to enable sharing with your loved ones or to *Public* to make them visible to anyone.

I forgot my site password, how do I log in?

Click *Lost your password?* within the log in page. You will then be asked to enter your email address. You will shortly receive an email with instructions on how to reset your password.

How can I check my Artwork will look right in my home?

Use the *TRY IT IN A ROOM* option! There is an icon of “TRY IT IN A ROOM” on the Artwork page. By clicking on the icon you will be able to select from a range of rooms and add and move around the Artwork you love! The application automatically sets to Artwork to scale. It is a very creative and extremely helpful tool to see how fantastic your chosen art would look in a room. Have fun!

What is the “TRY IT IN A ROOM” feature? How do I use it?

The “TRY IT IN A ROOM” feature is a very creative and extremely helpful tool to see how fantastic your chosen Artwork will look in a room. It simply does what it says, that is it allows you to try the Artwork on the walls of a room. By clicking on the icon you will be able to select from a range of rooms and add and move around the Artwork you love! The application automatically sets the Artwork to scale.

How should I report technical problems with your website?

If you are experiencing any problems on this website please let us know by emailing us at info@intergallery.com

I would like to cancel my account, how do I do this?

If you would like to cancel your account, please email us at info@intergallery.com and write CANCEL ACCOUNT in the email subject line. Please do provide us with your name and the email address that you used to create your account.

I want to stay in touch, do you have a newsletter?

To get the latest news about new artists, Artworks, events and offers sign up for our e-newsletter in the footer of each page.

My question was not answered here

We would love to hear from you. If you have any questions or feedback please do contact us directly by email at info@intergallery.com.

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