Cancellation and Refund
Effective Date: 30/09/2016
1. Cancellation and Refund
1.1 If you are an EU Consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.
1.2 If you do have the right to cancel, the following instructions apply:
Right to cancel
1.3 You have the right to cancel this contract within 14 days without giving any reason.
1.4 The cancellation period will expire after 14 days from the day:
a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
1.5 To exercise the right to cancel, you must inform us MMT Marketing Limited, 4th Floor, 100 Fenchurch Street London EC3M 5JD. Email: firstname.lastname@example.org of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
1.6 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
1.7 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If delivery is stated to be free, there will be no refund if you choose any of the premium delivery options.
1.8 We may make a deduction from the reimbursement up the full contract price paid for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
1.9 We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
1.10 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
1.11 You shall send back the goods or hand them over to the address shown in your customer account and on your invoice without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
1.12 You will have to bear the direct cost of returning the goods. The goods, by their nature, cannot be returned by post. The cost is estimated at a maximum of approximately £350. We request that you return the goods in their original packaging where available, or similar. We recommend that you insure the goods because they are valuable items and you are responsible for them until they reach us.
1.13 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.