Artist FAQ

What is InterGallery

InterGallery is a flourishing London based online gallery selling original affordable art from up and coming as well as established British artists, to art lovers across the UK. InterGallery enables art enthusiasts to find the art they love easily and have it delivered directly to their doorstep.

Why sell your art with InterGallery?

We’ve spent many hours working with our artists to develop a sales package tailor-made to meet their and we hope your needs, so come and join us and see where we can take your art.

What we can offer you at InterGallery:

It’s free to join

So there’s no risk to you, no fees to pay, and you can upload as many Artworks as you like.

You tell us how much you want to earn

You tell us how much you want to earn and that’s what we’ll pay you, it’s as simple as that, there are no hidden costs or charges.

You will know exactly how much you will receive from the sale of your Artwork.

There are no hidden costs, you tell us how much you want to receive from the sales of your Artwork and that is what you will receive.

We handle all the logistics

We pay for the delivery of your Artwork and all insurance costs. All you need to do is package your Artwork according to our guide and book a collection for the next day by logging into your InterGallery account. Just pack and click. Simple!

We pay for all the marketing costs

We invest heavily in promoting your Artwork online on search engines like Google, and offline via national and local press.

You can focus on what’s really important – creating art!

We have created the most user friendly platform for great artists, like you, so you can easily manage your portfolio online, take the burden of delivery and insurance off your shoulders as well as provide useful tools such as, holiday mode for when you’re away. Creating art is what’s really important to you and we let you focus on it. Our job is to do the rest.

You deal directly with us, the owners of InterGallery, every step of the way. This way we can answer any questions you may have immediately and help you get your Artwork to as many potential collectors as possible.

We bring your Artworks to a wide range of social networking sites

We thrive on social media and maintain dynamic channels on all major social media sites: Facebook, Twitter, Pinterest, Instagram and Google+ to bring your Artwork to art enthusiasts.

We actively support a range of arts charities

1% of the price of each Artwork sold is donated to a range of arts charities we have selected. Click here to see our list of chosen charities. If you’d like to suggest other arts-based charities, we’d love to hear from you, so let us know at info@intergallery.com.

Holiday Mode

When you are on holiday and cannot fulfil orders, the holiday mode is there to take your gallery offline while you are away. Set your profile on holiday mode by clicking the *Activate Holiday Mode* button which puts your artworks on hold, so you can enjoy your holidays uninterrupted.

How it works

It’s so easy to join us here at InterGallery setting up your account takes around 30 seconds. Once you have your InterGallery account, you can start submitting your application form.

The application is a simple, three-step process. We simply ask you to input your contact information and details of your artistic background and upload a few Artworks that best represent your style. We will contact you usually within 2-3 business days to let you know if your application has been accepted.

Once your application has been accepted you can start uploading more Artwork to your InterGallery account. For each Artwork uploaded let us know how much you want to earn and we calculate the sales price of your Artwork by adding all extra costs relating to the marketing, delivery and sale of your Artwork.

Once one of your Artworks is sold we will notify you immediately via email and text so that you can then package your Artwork according to our guide – set out in this Artist FAQ – and book a collection for the next day by logging into your InterGallery account. Delivery and insurance costs are all paid by us. Print and sign the “Certificate of Authenticity” to go with your Artwork.

As we offer all our collectors a 14 day money payback guarantee we will arrange payment to you once we are completely sure that the collector is happy. You will receive your payment within 30 days of the delivery date via bank transfer. As we pay for delivery and insurance the return of an Artwork means no risk to you. Furthermore, we handle all customer-facing questions and issues, all you need to do is focus on your art.

How to start/create account

It couldn’t be easier to create your free InterGallery account. Just click *Create Account* on the top right corner of each page. You can choose either to create a new account or connect through your Facebook account.

To create an account, fill in your name, email address and password, select *Artist* and hit *Register*

Once you have your InterGallery account, you can start submitting your application form. This is a simple, three-step process. The first two pages are for you to input your contact information and details of your artistic background. The third page asks that you upload sample images of your Artwork and provide us with information about them. You can save your application at any stage and return to it later to complete. We will contact you within 2-3 working days to let you know if your application was successful.

What happens if my application is successful?

Once your application is accepted you will have an artist account with InterGallery, congratulations and welcome aboard! To add Artwork to your portfolio simply log into your account and select *Upload New Artwork* from the left hand side menu. You will be asked to upload images of your Artwork and give information about them but you don’t have to give your personal information again, this has already been stored. Every Artwork you upload will be reviewed by InterGallery before it is added to your portfolio, usually within one working day.

How to photograph my Artwork

Photographing your Artwork and providing good quality images for collectors is essential when selling your Artwork online. As the collectors cannot see the Artwork in person, the closest the image is to the original the more likely they are to make a purchase and be happy with it.

Please note that if your Artwork is on fine paper or cardboard you will need to attach it to something that can be wall hung or lean against a wall.

When photographing your work, please choose a location with bright soft light. An overcast day can be suitable for outdoor shots or if you chose to photograph your Artwork indoors chose a location with a large window that can provide your light source. If you are indoors, make sure that you turn the lights off in your room as they have their own colour and will affect the colours on your photo. Also, please ensure that your flash is turned off as it can overpower the light and distort the true colours of your Artwork. Always use a clean, uncluttered, simple background.

Clean the lens of any dirt or smudges with a microfiber cloth.

Make your image sharp. Use a tripod or a flat level surface to ensure that the camera doesn’t move while the photo is being exposed. It’s helpful, if you have one, to use the self-timer to keep your camera perfectly still, creating a delay between when you press the shutter and when the image is taken.

Positioning your Artwork. It’s important that the Artwork is positioned parallel with the lens of the camera. If the art needs to be on a slant to stand up you should tilt your camera to match the angle.

Position your camera horizontally or vertically to match the angle of the Artwork. Please leave only a small amount of space around the edges of your Artwork in the frame so that the Artwork fills as much of the camera screen as possible.

Lenses are sharpest when they are zoomed in a little so to ensure the highest possible quality from your camera try to find the sharpest point by zooming slightly.

Take your first image using auto settings. If the photo is tinting orange or blue, you will need to adjust the white in your image to match the white that you see when looking at your original Artwork. Try using a different pre-setting for your lighting environment, such as outdoors, indoors, daylight etc. The colour and exposure should be as close as possible to the original Artwork. If the final image is too dark or too over exposed try using the exposure compensation feature on your camera. This feature should help give your image the truest likeness possible.

Please take several pictures of your Artwork. Do view the images on your computer before you put away your Artwork, in case you notice issues that you couldn’t see on your camera screen and you have to take the pictures again.

Once you are happy with the images save them on your hard drive. Open the best image and use the cropping tools to get rid of any background so that only the Artwork itself can be seen with no visible boarders around the edges.

Carefully look over the image. Zoom in and search for marks that weren’t on your original Artwork. If there are any marks use the retouch tool to correct these.

To make your image look more true to life and reflect the original texture of your Artwork you can increase the contrast slightly. Make sure that you don’t ruin the image with too much editing.

Save the image as a Jpeg file and upload it to Intergallery.com for everyone to enjoy!

How do I add new Artwork to my portfolio?

To add Artwork to your portfolio simply log into your account and select *Upload New Artwork* from the left hand side menu. You will be asked to upload images of your Artwork and give information about each piece, however, you don’t have to give your personal information again, this has already been stored. Every Artwork you upload will be reviewed by InterGallery before it is added to your portfolio, usually within one working day.

Can I arrange my Artworks into collections?

Yes you can. We recognise that Artworks are often part of a certain collection and therefore allow you to create collections and arrange your Artworks accordingly.

To create a new collection, select *Manage My Collections* from the left hand side menu and click *Create a New Collection*. To add art to the collection go to *Manage My Artworks* and click *+ Add to Collection* below the particular Artwork.

How do you promote my Artwork?

InterGallery runs online advertising campaigns and works with industry leading marketing agencies to increase our visibility on Google and other major search engines. We promote our artists and their Artworks through social media channels such as Facebook, Twitter and Pinterest to reach out to all art enthusiasts and enable them to find the art they love. We also raise our artists’ profile through public relation campaigns and at art fairs throughout the year.

InterGallery’s aim is to constantly improve its services to provide excellent customer experience and create the most user friendly online platform for artists and collectors.

How do I increase my visibility on InterGallery?

Maximizing the searchability of your Artwork and you as an artist is key to optimising your online visibility and also increasing the potential for sales.

There are many ways to improve your online profile and drive collectors to your InterGallery portfolio. Some examples are given below:

  • When uploading any new Artwork ensure that you give a detailed description of each piece include all of its particular features such as: subject, colour, material, style, orientation.
  • Don’t forget to add all relevant keywords to your Artworks as this helps collectors searching for pieces they wish to purchase. Relevant keywords can be anything that accurately describes elements that are distinctive or recognizable in the Artwork or of artists that may have inspired the work.
  • Utilising your own online network is also hugely valuable in increasing your online profile. Do share links, such as your profile links or links back to your Artworks on InterGallery, with your Facebook, Twitter or Pinterest followers. This will help reach out to more people and drive them back to your InterGallery profile and portfolio.

I haven’t received an email after creating my account

The email may have been delivered to your Spam folder, so make sure you check there.

If the email fails to arrive please contact us at info@intergallery.com please use the subject: Verification email

Why do I have to fill in all the profile information?

Collectors are hugely interested in the artist responsible for creating the Artwork they love. Giving them as much information about you, your background, inspiration and what makes you tick as possible can only help encourage greater interest in you and your work. Art is a very personal thing and collectors often want to know what drives the personality behind their chosen piece.

What shall I write under “About me”?

Within this section you can include information about yourself that you think is useful or interesting for collectors. You can write about where you were born, where you live, and education, if you feel this is relevant.  Make sure you include your motivation, style, material and mediums you use, if you have won awards or exhibited. This information will be displayed below each of your Artworks for collectors.

What shall I write under “My Inspiration”?

Within this section you can write about what inspires you, the themes you mostly paint, why you feel most strongly about it etc. You could consider describing the process involved in creating your work, the techniques you use, what you are trying to express, as well as what and who inspires you in your creative life. If you have any favourite artists whose work has influenced your own work, please include their names. This information will be displayed in your profile for collectors.

What shall I write under “Education”?

Within this section you can write about how you developed your skills and list your degrees in art if relevant. This information will be displayed in your profile for collectors.

What shall I write under “Exhibitions”?

Within this section you can list any exhibitions and art fares you have shown at. This information will be displayed in your profile for collectors.

Do I need to upload a photo of myself?

Yes, we would highly recommend that you upload a photo of yourself as collectors are keen to see the artist who has created the Artwork they are interested in.

We do recognise that you may not want to publish a photograph of yourself. If you prefer not to, then consider taking a photo of your studio or an image that inspires you instead, to give potential collectors an insight into you and your personality.

How do I change my personal details?

To change any of your personal information, such as name or address, log in to your InterGallery account and select *My Profile* from the left hand side menu. You can then change your details and click *Save*.

How do I cancel my account?

If you would like to cancel your account, email us at info@intergallery.com with CANCEL ACCOUNT in the email subject line. Please do provide us with your name and the email address that you used to create your account.

What can I sell on InterGallery?

You can sell your original Artworks including paintings, collages, drawings and mixed media.

What items cannot be sold on InterGallery?

Selling or listing any other artists’ work, other than your own, on InterGallery is strictly prohibited. Furthermore, InterGallery strictly prohibits the sale of original Artworks that could be harmful to customers, either in terms of subject matter, content or materials used in production.

How can I edit my Artwork details?

If you want to edit the details of your Artwork log in to your InterGallery account and select *Manage My Artworks* from the left hand side menu. Select the particular Artwork and make the necessary changes then click *Submit*.

How can I delete my Artwork?

If you want to delete your Artwork log in to your InterGallery account and select *Manage My Artworks* from the left hand side menu and click on *Delete*.

How is Sales Price calculated?

When you upload a new Artwork to your portfolio you will be asked to give the amount you wish to receive from the sale of that particular Artwork – this will be the Purchase Price. Click *Continue* to see the Sales Price of the Artwork. If you are not happy with the Sales Price you can amend the amount you wish to receive, this will change the Sales Price accordingly.

You must not sell your Artwork on other platforms for a lower price than the Sales Price listed on InterGallery.

How much will I receive from the sale of my Artwork?

You will know exactly how much you will receive from the sale of your Artwork. There are no hidden costs, you tell us how much you want to receive from the sales of your Artwork and that is what you will receive. It’s as simple as that!

When you upload a new Artwork to your portfolio you will be asked to give the amount you wish to receive from the sale of that particular Artwork – this will be the Purchase Price. You are not responsible for shipping, insurance and marketing costs, as long as you have provided InterGallery with accurate details of your Artwork and have packaged and dispatched the Artwork in the condition and time as set out in InterGallery’s Terms and Conditions ( you can access this document from your artist account) and in this Artists’ FAQ.

To work out the most suitable amount you should receive from the sale, take into account prices you have achieved for similar previously sold Artworks. If you are selling the same Artwork through other distribution channels do ensure that the sales prices are the same across all platforms.

If you haven’t sold an Artwork before, you can calculate a total cost by setting yourself an hourly rate. Simply calculate how many hours work was involved in creating the piece and add in any costs for materials. It is also a great idea to compare costs with similar Artwork for sale through InterGallery.

Do remember, selling your Artwork at a lower price could increase the potential for increased sales as well as raising your overall exposure as an artist, which in turn, could drive future sales.

Do I need to sign my Artwork?

Signing your Artwork is a form of proof of the authenticity of the piece and we therefore strongly recommend that you sign all your Artworks. Many collectors also prefer to purchase signed Artwork, which could help increase your sales.

How do I know if my Artwork is sold?

Once your Artwork is sold, you will receive a sales notification email from InterGallery. Next step is to confirm the availability of your Artwork, package your Artwork according to our guide – set out in this Artist FAQ – and book a collection for the next day by logging into your InterGallery account. To find out more about booking a courier please see “How can I book a courier for my Artwork to be delivered?” section in this FAQ. You will receive payment within 30 days of the delivery date of the Artwork.

What is the “Certificate of Authenticity” and where can I find it?

The “Certificate of Authenticity” is a document that accompanies the Artwork and provides proof of its authenticity. It is to be printed, completed and signed by the artist and sent to the customer with the Artwork.  You can download and print the “Certificate of Authenticity” from the left hand side menu in your InterGallery account.

Do I have to pay for delivery and insurance?

No, you don’t pay for the delivery of your Artwork or for insurance. We pay all delivery and insurance costs. We work in partnership with selected courier companies to offer safe and insured delivery. So all you need to do is package your Artwork according to our packaging guide and select a suitable pick-up date by logging into your InterGallery account.

Please note that you must never under any circumstances arrange delivery outside of your InterGallery account. For full information on delivery please see InterGallery’s Terms & Conditions (you can access this document from your Artist account).

What is the maximum size of Artwork that can be delivered?

It is possible to deliver individual Artworks up to 300 x 120 x 160cm. An Artwork is classed Over Sized Piece once a single dimension exceeds 120cm and some delivery restrictions might apply.

How can I book a courier for my Artwork to be delivered?

InterGallery is working in partnership with selected courier companies to offer safe and insured delivery.  You must never under any circumstances arrange delivery outside of your InterGallery account.

When your Artwork is sold you will receive a notification from InterGallery of the sale. You should package your Artwork according to our guide – set out in this Artist FAQ – and book a collection for the next day by logging into your InterGallery account.

Click on *Book a Collection* on the left hand side menu and from the list select all the Artworks that are ready to be picked up the next day. Please note that you may only make one book collection request a day. Bookings are always for the following day and there is no pickup service available during weekends, therefore, you cannot book a collection on either a Friday or Saturday.

Once you selected the Artworks you wished to picked up the following day, click “Check Availability”. This will check whether your Artwork(s) can be picked up the following day. You will then need to click *Book Collection* to complete the booking.

Please make sure that you are at the pick-up address on the day you booked the courier for.

Next step is to print out the address and fragile labels from *My Sales* section and attach them to the package. Please note that the delivery documents will include the Address Label and the Archive Doc. Only the Address Label is to be attached to the package. You will need to give the Archive Doc to the courier when the Artwork is picked up.

Delivery is paid by InterGallery and the cost of shipping is calculated based on the information provided by you to InterGallery.

All Artwork must be shipped unframed, unless otherwise agreed. Use our packaging guide in section *How to package your Artwork* to learn how to pack your Artwork for safe delivery.

Make sure you include the completed and signed ‘Certificate of Authenticity’ that you can find on the left hand side menu in your account.

For full information about delivery please see InterGallery’s Terms and Conditions (you can access this document form your Artist account).

How to package your Artwork

When you package your Artwork always aim to keep it as well protected as possible while in transit. For different type of Artworks there are different methods of packaging that ensure safe transportation.

UNFRAMED ARTWORKS

When packing the Artwork please use tissue paper or, if you have them, white cotton gloves to avoid touching the Artwork directly.

When wrapping the Artwork use acid free tissue paper to ensure no damage to the surface of the piece. To protect the corners of the Artwork make sure that all edges are well wrapped. Once the Artwork is fully wrapped in acid free tissue paper, further wrap the piece in plastic packaging wrap for extra protection.

Once the piece is wrapped please mount the piece with tape to foamcore on both sides. Place a few layers of heavy-duty cardboard or plywood on both sides of the newly secured piece. Tape these pieces together.

Finally, take two pieces of corrugated cardboard, place the piece in between them and securely tape on all sides. Make sure you tape around the edges using quality tape; this is the secret to your painting’s safety!

Label it clearly with the address and fragile labels. To keep the labels waterproof cover them with sellotape.

FRAMED ARTWORKS

If your Artwork is already framed then you will need to either find a suitable box or build a crate that fits the Artwork. Please ensure that the box or crate is big enough to fit the fully wrapped Artwork and additional protective covering. We recommend you leave 3 inches available on all sides of the frame to avoid any damage to the Artwork in transit.

First, use acid free tissue paper to cover the Artwork.

Wrap it in layers of bubble wrap ensuring sufficient coverage for the corners of the frame as they are more vulnerable while in transit.

Place the Artwork between two layers of foamcore and place it in the box or crate.

There is likely to be a gap between the foamcore and the box or crate. This gap needs to be filled with a suitable packaging material, such as bubble wrap, to ensure the Artwork does not move in transit. The less movement it has in the box the less the potential for damage. Don’t use loose packing materials as they tend to settle during transport providing limited protection.

Securely tape all sides of the box. Make sure you tape around the edges using quality tape; this is the secret to your paintings safety!

Label it clearly with the address and fragile labels. To keep the labels waterproof cover them with sellotape.

I received a notification of sale but the Artwork is no longer available

If you have sold an Artwork via another sales platform you must immediately remove the Artwork from your InterGallery portfolio by logging into your account, select *Manage My Artworks* and click *Delete* below the particular Artwork.

Should you forget to delete your Artwork when it’s sold via another sales platform, and you receive a notification that someone would like to purchase the Artwork but it’s no longer available, you must immediately contact InterGallery letting us know that the Artwork is no longer available. We can then issue a full refund to the customer. You must remove the Artwork from your InterGallery portfolio immediately.

What if I go on holiday?

To ensure that you have an undisturbed holiday we have created a holiday mode in your InterGallery account.

By setting holiday mode your Artworks won’t be available for sale while you are away, so you don’t have to worry about any logistical issues spoiling your well-deserved break.

Log in to your InterGallery account and click on *Holiday Mode* from the left hand side menu. Simply click the *Activate Holiday Mode* button to put your artworks on hold. Once you are back from your holiday make sure you click the button again to make your Artworks visible on the website.

Have a great time!

May I exhibit at other galleries?

Yes, you are entitled to offer your Artwork for sale by other means provided that:

  • This does not affect your ability to comply with InterGallery’s Artist Terms & Conditions.
  • You do not offer your Artworks for sale at less than the Sale Price displayed on InterGallery’s website.
  • You remove the Artwork(s) from our website promptly after they have been sold via other means.

How and when do I receive payment?

Once your Artwork is sold, you will receive payment within 30 days of the delivery date of the Artwork. This will be made by bank transfer.

Can artists living outside of the United Kingdom apply?

InterGallery currently accepts applications only from artists who are resident in the UK and whose billing and shipping address is in the UK. We are currently working on a shipping solution for artists living outside of the UK. In the meantime, we are very happy to add you to our address book and keep you updated on progress with this issue. Please email your contact information to info@Intergallery.com.

Where is InterGallery based?

InterGallery is a virtual gallery but we are based in the heart of London. Although we are a virtual gallery we participate in art fairs across the UK.

What is InterGallery’s return policy?

InterGallery offers a 14-day money back guarantee to its customers so they can try out the Artwork in their homes. In the unlikely event (less than 1% of sales) that a customer decides to return the Artwork it would be returned directly to your address. Once the Artwork has been returned to you safely you must notify InterGallery immediately so we can process a full refund for the customer.  For full details please see InterGallery’s Terms& Conditions.

What if the Artwork is damaged in transit?

InterGallery fully insures the delivery of the Artwork against damage and loss. Should the Artwork arrive with the customer damaged or fail to arrive InterGallery will file a claim with the courier and issue a full refund to the customer. Payment will be made to you after InterGallery receives funds from the insurance company. For full details please see InterGallery’s Artist Terms & Conditions which can be accessed from your Artist account. You will also find information for Customers in our Terms & Conditions.

Does InterGallery sell framed Artworks?

InterGallery prefers to sell Artwork unframed as framing is a very personal choice and our collectors tend to like to frame their purchases themselves. Sending Artwork unframed also offers safer delivery. However, we understand that in certain cases the Artwork can only be sold framed. Please contact us with details and images of the Artwork if you would like to sell your Artwork framed.

My question was not answered here

We would love to hear from you. If you have any questions or feedback please do contact us directly by email at info@intergallery.com

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